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Prepare to be hounded with appointment reminders by phone. But now, medical practices are flooding patients with reminders of upcoming appointments — and warnings of cancellation penalties. The financial pressure for medical practices to keep patients from ghosting them is a major factor. But the notifications are getting worse because new software systems enabled medical providers to send automated messages to patients. The more reminders providers send, Kharraz said, the more patients tune them out.
Persons: , Oliver Kharraz, ” ZocDoc, Kharraz, , Ron Holder, “ We’ve, Emily Kagan Trenchard, Northwell, ZocDoc Organizations: New, New York CNN, Medical Group Management Locations: New York
But critics of Family Dollar and other dollar store chains’ business practices like Hall-Harper say the closures highlight the risks of communities relying too heavily on dollar store chains. Hall-Harper has led Tulsa’s effort to restrict the growth of the three major dollar store chains — Family Dollar, Dollar Tree and Dollar General — in the predominately Black area of North Tulsa. Dollar General said it regularly hears from communities and customers asking it to bring a Dollar General store to their hometown. Backlash to dollar storesDollar General, Dollar Tree and Family Dollar have spread rapidly since the Great Recession, opening more than 15,000 small stores. US regulators reached a settlement last year with Dollar Tree over hazardous conditions in Dollar Tree and Family Dollar stores.
Persons: Vanessa Hall, Harper, “ I’ve, , , Dollar, Critics, Blaine Griffin, Meijer, Stacy Mitchell, ” Mitchell Organizations: New, New York CNN, CNN, Dollar, Tulsa, Institute of Local, Chicago City, University of Toronto, UCLA, United States, Local, Research, University of Georgia, Cleveland City, Walmart, Target, Agriculture Department, Institute for Local, Federal Trade Commission, FTC, Kroger, Albertsons Locations: New York, Tulsa , Oklahoma, North Tulsa, Tulsa, Tulsa ; Cleveland ; New Orleans, Birmingham , Alabama, Fort Worth , Texas, Akron , Ohio, United, Cleveland, Chicago, Baltimore
The company is pulling out self-checkout stands in 300 stores that have the highest levels of shoplifting and merchandise losses. In 9,000 other stores, Dollar General is converting some or all of its self-checkout registers to regular checkout with cashiers. And in another 4,500 or so stores, Dollar General is limiting self-checkout to purchases of five items or less. Vasos said Dollar General made the decision after using artificial intelligence to analyze hundreds of thousands of purchases at self-checkout. Like other retailers, Dollar General bet self-checkout would reduce its labor costs and speed up checkout for customers.
Persons: Todd Vasos, Vasos, ShopRite Organizations: New, New York CNN —, Walmart, Target, cashiers Locations: New York, United States, Britain, British, New Mexico, Delaware
Dollar Tree, which owns Family Dollar, also said it will close 30 stores as leases expire. Dollar Tree bought Family Dollar in 2015 for $8.5 billion. But Dollar Tree has struggled to integrate Family Dollar. Family Dollar stores were in poor condition when Dollar Tree acquired the business in 2015, analysts say. Although Family Dollar has renovated thousands of stores in recent years, many stores under both banners are still poorly maintained.
Organizations: CNN, Dollar, Walmart, Justice Department
New York CNN —Multiple Taco Bell locations in Oakland have closed their dining rooms because of safety concerns in the California city, which has been struggling with rising crime affecting businesses both big and small. Diversified Restaurant Group owns about 300 Taco Bell and Arby’s locations, predominately in the western US. At least four Taco Bell locations in Oakland have closed their dining rooms, however the drive-thru remains operational. CNN affiliate KPIX-TV visited a Taco Bell location that has been robbed four times in the past four months, finding signs notifying customers of the closure. One Oakland location still has their dining room open but has gone cashless to discourage robberies, KPIX-TV reported.
Persons: Taco Bell, Taco, Gavin Newsom, – CNN’s Nathaniel Meyersohn Organizations: New, New York CNN, Bell, Group, Restaurant Group, Taco Bell, Taco Bell’s, CNN, Oakland, San, Criminal, Patrol Locations: New York, Oakland, California, Cane’s, San Francisco Chronicle
Costco recently started selling silver coins for the first time, finance chief Richard Galanti told CNN. Costco is trying to replicate its recent success with gold bars. It began selling $2,000 gold bars online in September and sold more than $100 million worth of the bars last quarter. After all, not many people are actually stashing away gold bars in their homes. We constantly buy that stuff and intentionally run out of it from time to time.”Costco is also selling precious metals as they become more valuable.
Persons: Richard Galanti, King Charles III, , , Galanti Organizations: New, New York CNN, Costco, CNN, Federal Reserve, Treasury Locations: New York
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Why checked bag fees are at record highs
  + stars: | 2024-03-02 | by ( Nathaniel Meyersohn | ) edition.cnn.com   time to read: +7 min
Checked bag fees are hitting record highs as airlines up the ante. So an airline can save $75 million in tax fees off its $1 billion revenue in domestic checked-bag fees. The introduction of bag fees was also a response to the rise of low-price carriers like Spirit in the United States and Ryanair in Europe. But airlines kept the bag fees in place and even raised them in an effort to make up for the lost revenue from change fees. Bag fees have been a political punching bag.
Persons: they’ve, Gary Leff, , Henry Harteveldt, Blaise Waguespack, Sen, Mary Landrieu, ” Leff, Pete Buttigieg, Leff, Organizations: New, New York CNN, United Airlines, American Airlines, JetBlue, Alaska Airlines, Airlines, Department of Transportation, Delta SkyMiles American Express, Airlines ’, “ Airlines, Atmosphere Research, Embry, Riddle Aeronautical University, Ryanair, The Transportation Department Locations: New York, Denver, Dallas, Daytona Beach , Florida, United States, Europe
New York CNN —America’s gyms are adjusting their strategies as more of their members take weight loss drugs. JPMorgan researchers estimate that 30 million people may be taking GLP-1 drugs by 2030, or around 9% of the US population. For now, GLP-1 medications are prohibitively expensive for most Americans, costing about $1,000 or more a month. (Ozempic has not been approved for weight loss by regulators, though Wegovy, a similar drug, has.) It also made a $100 million-plus deal to buy Sequence, a telehealth business that offers virtual prescriptions to patients for these weight loss drugs where appropriate.
Persons: , Simeon Siegel, Bahram Akradi, , Amanda Edwards, ” Siegel, Rick Caro, Jaap Arriens, WeightWatchers Organizations: New, New York CNN, Boomers, JPMorgan, Fitness, BMO Capital Markets, Management, Industries Locations: New York, Ozempic, Barre, Southern California
Macy’s is closing 150 stores
  + stars: | 2024-02-27 | by ( Nathaniel Meyersohn | ) edition.cnn.com   time to read: 1 min
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High grocery prices helped scuttle the dealInflation at the grocery store loomed over the proposed merger. Over the past four years, grocery prices have risen significantly,” the FTC said in its lawsuit. Kroger had committed to invest $500 million in lower prices and $1.3 billion to improve Albertsons’ stores if the merger cleared. Yet consolidation in the grocery sector is growing, and small grocery stores are struggling. Traditional grocery stores have also lost ground to Walmart, Costco, dollar stores and online retailers during that span.
Persons: it’s, Kroger, Ash, , ” Greg Ferrara, Joe Biden, Lina Khan, Khan, Marc Perrone, ” Sen, Elizabeth Warren, ” Joe Feldman Organizations: New, New York CNN, Kroger, Albertsons ’, Albertsons, Walmart, FTC, Bureau of Labor Statistics, Albertsons Cos, Safeway, Bloomberg, Getty, Agriculture Department, Costco, Independent, National Grocers Association, Meta, Microsoft, Unions, Democrats, Food, Commercial Workers ’, , Top Democratic, Twitter, Aldi, Activision, Telsey Advisory Locations: New York, Scottsdale , Arizona
New York CNN —Family Dollar Stores was hit with a record fine for violating product safety standards after selling items that were stocked in a rat-infested warehouse filled with live, dead and decaying rodents. The retailer, a subsidiary of Dollar Tree was fined $41.6 million, “the largest-ever monetary criminal penalty in a food safety case,” the Justice Department said in a statement Monday. Family Dollar and Dollar Tree will also be under robust corporate compliance and reporting requirements for the next three years, according to the DOJ. The agency said at the time that Family Dollar has been aware of the rodent problem since at least January 2020. The DOJ said Family Dollar, which has more than 8,000 stores nationwide, pleaded guilty to one misdemeanor count of causing FDA-regulated products to become adulterated while being held under insanitary conditions.
Persons: ” Benjamin Mizer, exterminators, Rick Dreiling, , Dreiling, – CNN’s Nathaniel Meyersohn, Rebekah Riess Organizations: New, New York CNN, Justice Department, DOJ, The, Food and Drug Administration, FDA, Dollar Tree’s Locations: New York, Arkansas
In an interview with CNBC last week, WK Kellogg CEO Pilnick said the company was advertising cereal for dinner to consumers looking for more affordable options. CNBC host Carl Quintanilla asked Pilnick if encouraging weary customers to eat cereal for dinner could “land the wrong way.”Pilnick thought the opposite. Cereal prices alone increased 28% since January of 2020, according to the Bureau of Labor Statistics. Food brands under fireDespite the CEO’s assurances, Kellogg’s advertisement and Pilnick’s comments have led to a backlash on social media. They note that boxes of popular cereals now cost more than $7 and cereal is not an adequate substitution for a full dinner.
Persons: New York CNN —, Gary Pilnick’s, WK Kellogg, Pilnick, Bran, ” Pilnick, hasn’t, Carl Quintanilla, Kellogg, TikTok, CorporateGreed ”, McDonald’s Organizations: New, New York CNN, CNBC, Wall Street, US Agriculture Department Food, Bureau of Labor Statistics Locations: New York, Darien , Connecticut
New York CNN —The Federal Trade Commission on Monday sued to block the $25 billion deal between Kroger and Albertsons, alleging the largest supermarket merger in US history would lead to higher prices for consumers. The merger, announced in 2022, sought to combine the fifth and tenth largest retailers in the country. “This supermarket mega merger comes as American consumers have seen the cost of groceries rise steadily over the past few years. With the FTC’s blessing, Haggen, a small supermarket chain in the Northwest with just 18 locations, bought 146 of the former Albertsons and Safeway stores. She criticized the FTC’s handling of Albertsons’ deal with Safeway, pointing to it as a prime example of the limitations of divestitures.
Persons: Harris Teeter, Fred Meyer, Kroger, Rodney McMullen, Henry Liu, Piggly, Khan, Lina Khan, Haggen, ” Khan, Organizations: New, New York CNN, Federal Trade Commission, Kroger, Albertsons, Safeway, Vons, Bureau of Labor Statistics, FTC, Walmart, Amazon, Costco, Competition, S Wholesale Grocers, Democrats, Republicans, Capitol Locations: New York, United States, Aldi, FTC’s, Northwest
New York CNN —From Dua Lipa to “silent” book clubs, Millennials and Gen Z are joining book clubs as a way to socialize. Many of these book clubs are not the stodgy ones of old, however, featuring wine and crackers in a host’s living room. Themed book club events, such as queer book clubs, saw an 82% increase in attendance in 2023, according to Eventbrite, while attendance at silent book clubs increased 23%. Phelan M. Ebenhack via APEventbrite is also seeing growth in romance book clubs, dating event book clubs and evening book club running groups, such as Read & Run Chicago. Gen Z favorite Dua Lipa has a book club.
Persons: BookTok, , Teri Coan, Phelan M, Ebenhack, , Ashley Petty, “ It’s, Khaled Hosseini, Sarah J, Maas, Leigh Bardugo, Colleen Hoover, Noble, Samir Hussein, ” Coan, Gen, ” Barnes Organizations: New, New York CNN, Millennials, AP Eventbrite, Chicago, Afghan, Barnes, American Booksellers Association, Amazon Locations: New York, Dua Lipa, United States, Decatur , Illinois, Lipa, American
New York CNN —Major League Baseball players will be wearing new jerseys this season. Some players have complained that there are fewer tailored options available for pants, and the players’ union has reportedly raised criticism of the jerseys to Nike and MLB. (The Major League Baseball Players’ Association did not respond to CNN’s request for comment.) Teams retire their most important players’ jersey numbers. “This is joining that narrative.”Some NHL fans, like baseball fans, are worried about Fanatics’ deal with the NHL to produce authentic jerseys players wear in games because of concerns about quality, limited selection and prices.
Persons: Sam Navarro, , cringe, Stephen Andon, ” Andon, , Nike, ” Jason Heyward, Rob Manfred, They’re, what’s, Paul Lukas, Billie Weiss, ” Lukas, , Andon Organizations: New, New York CNN — Major League Baseball, Nike, MLB, Louis Cardinals, Philadelphia Phillies, Mariners, USA, Reuters, Baltimore Orioles, Major League Baseball Players ’, Montclair State University, Los Angeles Dodgers, NFL, NBA, NHL, Topps, Mitchell, Sports, Uni Watch, Boston Red Sox, Adidas, Reebok, CNN Locations: New York, New St
Home Depot forecasts a weak 2024
  + stars: | 2024-02-20 | by ( Nathaniel Meyersohn | ) edition.cnn.com   time to read: +1 min
New York CNN —Home Depot, a bellwether of the housing market and US economy, said sales dropped over the winter and it’s a expecting a slow 2024. Sales at stores open for at least one year fell 3.5% last quarter, and Home Depot projects that sales will continue to decline 1% in 2024. “2023 was a year of moderation,” Home Depot CEO Ted Decker said in a news release Tuesday. Demand for home improvement has fallen due to high mortgage rates and a slowdown in new home construction. “One of the main issues [for Home Depot] continues to be a very sluggish housing market,” Neil Saunders, an analyst at GlobalData Retail, said in a note to clients Tuesday.
Persons: Ted Decker, ” Neil Saunders Organizations: New, New York CNN, Depot, GlobalData Locations: New York
Why Walmart is buying Vizio
  + stars: | 2024-02-20 | by ( Nathaniel Meyersohn | ) edition.cnn.com   time to read: +3 min
Walmart announced Tuesday that it’s buying TV maker Vizio for $2.3 billion to shore up its advertising business and create a more potent rival to Amazon’s booming ad business. The deal would give Walmart more ways to offer ads through Vizio televisions, as well as create entertainment options exclusively for customers with Vizio TVs. “We also believe it enables a profitable advertising business that is rapidly scaling,” Walmart US chief revenue officer Seth Dallaire said in a news release Tuesday. Walmart wants to move into the lucrative advertising space to supplement its low-margin retail business. Its advertising business reached $3.4 billion last year, but makes up less than 1% of its total sales.
Persons: Seth Dallaire, Roku Organizations: New, New York CNN, Walmart, Smart, Kroger, Target, Google, Facebook Locations: New York, America
The barbarians have arrived at Macy’s gate
  + stars: | 2024-02-20 | by ( Nathaniel Meyersohn | ) edition.cnn.com   time to read: +2 min
New York CNN —Macy’s rejected an unsolicited $6 billion bid from an activist investor to take the famed department store private last month. Now, the activist group is taking another shot at Macy’s, launching a proxy fight to take control of the board. Last month, Macy’s announced it was laying off about 3.5% of its workforce, or roughly 2,350 employees. Macy’s said Tuesday it will evaluate Arkhouse’s proposed board candidates, but criticized Arkhouse and another activist investor, Brigade, in a statement. Arkhouse did not publicly disclose its plans for Macy’s, but analysts believed it would sell off Macy’s valuable real estate and perhaps take other actions, such as spinning off its e-commerce business.
Persons: New York CNN — Macy’s, Macy’s, Arkhouse’s, Arkhouse, “ Arkhouse, ” Macy’s, Macy’s “ Organizations: New, New York CNN, Arkhouse Management, Brigade Locations: New York
New York CNN —Walmart, the global mega-retailer that began in Arkansas in 1962, is making huge moves in 2024. It’s making investments in technology and inventory that move it into new businesses and which will alter the Walmart experience of many customers. Stock splitThe mega-retailer announced a 3-for-1 stock split that takes effect this week. A stock split means a single share gets split into multiple shares. Under the plan Walmart announced, people who own shares by close of business on February 22 will get two additional new shares of Walmart for every share they own.
Persons: Doug McMillon, Jeffries, , , McMillon, Burt Flickinger, Blake Droesch, CNN’s Parija Kavilanz, Nathaniel Meyersohn, Elisabeth Buchwald, Alicia Wallace Organizations: New, New York CNN, Walmart, , Labor, Consumer, Microsoft, Strategic Resource, CNN, Costco, Telsey Group, Target, Intelligence, FactSet Locations: New York, Arkansas, Las Vegas
London CNN —Nike will lay off about 2% of its employees, or close to 1,700 people, as the sportswear behemoth looks to cut as much as $2 billion in costs. In December, Nike slashed its revenue forecast and announced cost cuts amid growing concerns that consumers around the world are slowing their spending. The company said it was looking for up to $2 billion in savings over the next three years. Nike is also facing tough competition from upstart brands like Hoka and On Cloud. And Germany, the region’s biggest economy, shrank last year for the first time since the onset of the Covid-19 pandemic.
Persons: London CNN —, , Matt Friend, Nathaniel Meyersohn Organizations: London CNN, London CNN — Nike, Nike Locations: China, Europe, ” China, Germany
Speed dating is making a comeback
  + stars: | 2024-02-14 | by ( Nathaniel Meyersohn | ) edition.cnn.com   time to read: +4 min
Speed dating, singles mixers and other group dating parties have made a comeback since the Covid-19 pandemic ended as singles look to get off their screens and meet potential partners in person. Game-based dating events grew 163% in 2023 and athletic dating events like pickleball and spin classes saw a 135% rise on the platform. And it’s never been replicated.”Mixed feelings about dating appsOnline dating was stigmatized for years, but it’s now a primary form of dating. Still, online dating users are divided over whether their experiences on dating apps have been positive. Fifty-three percent of people say their personal experiences have been very or somewhat positive on dating apps, according to Pew.
Persons: Mike Blake, , Maria Avgitidis, Z, ” Avgitidis, , ” Linda de Lucca, ” de Lucca, “ We’ve, it’s, Bumble, Yu Chun Christopher Wong, Justin McLeod, Rachel DeAlto Organizations: New, New York CNN, Valentine’s, Reuters, Baby Boomers, Pew, Financial, Match Group Locations: New York, New York City, Chicago, Los Angeles, United States, California, Millennials
New York CNN —Cutting in front of someone who’s been waiting patiently in line used to be unethical, bad manners, taboo. Dating app Tinder offers a new $499-a-month membership with a “skip the line” feature that prioritizes a dater’s profile. Snowbird and other ski resorts, in a controversial change, allow visitors who pay extra to access expedited ski lifts. Paying for privilegesPaying to skip the line is part of a booming industry of advantages — if you can afford them. There have always been VIPs and perks for wealthier customers: orchestra seats at theaters, boxes at stadiums and first class seats on airlines.
Persons: who’s, there’s, , Killington, Joe Raedle, Edward Tenner, Tenner, , Don Munsil, Disney, it’s, Sen, Ron Wyden, Gad Allon, Allon, that’s, ” Edward Tenner, “ You’re Organizations: New, New York CNN, TSA, Universal Studios, Disney, Oregon, University of Pennsylvania Locations: New York, Bachelor’s
Your next landlord may be a pro sports team
  + stars: | 2024-02-08 | by ( Nathaniel Meyersohn | ) edition.cnn.com   time to read: +8 min
But team owners in recent years have turned to real estate development to bring in extra cash and drive up the asset values of their franchises. “It makes perfect sense for a team owner to play real estate,” said Propheter. “That means that team owners do have a lot of leverage,” he said. “Stadium subsidies transfer wealth from the general tax base to billionaire team owners, millionaire players, and the wealthy cohort of fans” who regularly attend games. “Generally speaking, the people who come off well are the team owners and the developers,” Zimbalist said.
Persons: , Geoffrey Propheter, Daniel Slim, , Andrew Zimbalist, Louis, Harry Cabluck, Bruce Ratner, Stan Kroenke, Matthew Grimes Jr, Steve Cohen, Mark Cuban’s, Adelson, “ I’m, ” Zimbalist Organizations: New, New York CNN, Professional, Billionaire, University of Colorado Denver, Sofi, Getty, Washington Wizards, Capitals, Sweet, Smith College, Riverfront, Busch, Baltimore Orioles, Camden, Barclays Center, Nets, Los Angeles Rams, “ Battery, Atlanta Braves, Golden State Warriors ’ Chase Center, Texas Rangers, Globe, Arlington, New York Mets, Hard, Citi Field . Dallas Mavericks, Vegas Sands Corp, Management Locations: New York, North America, Inglewood , California, AFP, Washington, Alexandria , Virginia, Cincinnati, St, Pittsburgh, Brooklyn, New Jersey, , “ Battery Atlanta ”, Truist, Atlanta, San Francisco, , City, Arlington , Texas, ” Cuban
The aim: to crack down on crime, including vehicle theft, retail theft and violent crime. The Oakland NAACP branch demanded elected leaders take action to ensure public safety, especially in predominately Black neighborhoods. Denny’s is shuttering its only location in Oakland after more than 54 years, citing public safety concerns. Motor vehicle theft increased by 29% and, since 2019, motor vehicle theft has shot upward by 105%, the study found. This variation “suggests local factors are becoming more significant.”There’s no easy answer to explaining why crime has increased in Oakland.
Persons: Gavin Newsom, ” Newsom, Nigel Jones isn’t, Jones, restauranter, there’s, , Shari Godinez, it’ll, ” It’s, Justin Sullivan, Kaiser Permenente, Kaiser, Clorox, Adam Gelb, Cindy Varela, , she’s, Sheng Thao, Nigel Jones, “ I’m, Veronica Miracle, Jack Hannah, Kevin Flower, Jeffrey Kopp, Elizabeth Joseph Organizations: New, New York CNN, Oakland, San, Patrol, Kingston, Oakland NAACP, CNN, Criminal, Police, Zona Latina, . Solutions Police, Business Locations: New York, America’s, Oakland, San Francisco Chronicle, California, United States, Jamaica, Calabash, , Black, downtowns, Koreatown Northgate, American,
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